AMS Project Manager – Urgent!

April 8, 2025

Roll	Administratör
Kompetensområde	Data/IT
Startdatum	2025-04-22
Slutdatum	2025-12-31
Omfattning	100%
Ort	Stockholm
Land	Sweden
Sista svarsdatum	2025-04-11 (Offerter kommer att behandlas löpande)
Kontaktperson	Annette Mårdberg (annette.mardberg@keyman.se \| +46 72 219 52 19)
Referensnummer	#13206

Övergripande uppdragsbeskrivning

Our customer, a leader in the Paper, Packaging and Pulp industry, is embarking on a strategic transition to a new Enterprise Resource Planning (ERP) system (SAP S/4HANA). Our aim is to optimize our business processes, improve cross-departmental information flow, and enhance our data management capabilities.

We are seeking a result-driven IT Project Manager with hands-on experience implementing an Off-shore SAP Application Management Services (AMS) support process using SAP RISE services. This is a hybrid role requiring both strong project leadership and practical execution capabilities. The ideal candidate combines traditional project management skills with a proactive “doer” mindset — someone who can not only identify critical actions, but also roll up their sleeves to execute them.

This role plays a critical part in ensuring a successful handover from SAP deployment to steady-state support within our multi-year, multi-site ERP transformation initiative. It requires close coordination with all project workstreams, the cutover/deployment team, IT support teams, and the global Service Desk to establish an efficient, ITIL-aligned support process.

Main location is Solna Office, but the organisation has operations spread out in mainly Sweden, Finland and the US. Some travel may be required as part of this role.

Key responsibilities of this role:

1. Lead the implementation of SAP AMS support with an Off-shore outsourcing partner, ensuring alignment with global support models and ITIL practices.

2. Act as the bridge between the SAP project team and the AMS provider, managing expectations, workflows, and handover processes.

3. Define and operationalize key ITSM processes including Incident, Problem, and Change Management in collaboration with the AMS partner and internal stakeholders.

4. Work closely with the Service Desk team to design and implement practical tools and templates, such as a structured incident intake form to ensure actionable tickets are passed to AMS.

a. Example action: Not only identify the need for a Service Desk incident intake template, but also collaborate in creating it or create it independently using best practices.

5. Lead the work to define the responsibility boundaries between ERP program deliveries and AMS, i.e. who does development, release management etc.

6. Engage across all project workstreams to identify, capture, and organize handover content and support topics that are required post go-live.

7. Ensure a smooth and structured cutover to AMS support, partnering with the Cutover/Deployment team and key stakeholders.

8. Develop and maintain the AMS transition plan, including resource alignment, process validation, knowledge transfer, and readiness assessments.

9. Manage risks, issues, and escalations related to AMS setup and transition.

10. Foster a collaborative relationship with the AMS provider, ensuring service level expectations and quality standards are clearly communicated and met.

Skallkrav

Educational Background:
o College or University degree in Information Systems, Computer Science, Business Administration, or a related field. Advanced degree preferred.
Professional Experience:
o 10+ years of IT Project Management experience, ideally in global or multi-regional environments.
Proven hands-on experience implementing SAP AMS support models, preferably with India-based outsourcing partners.
Experience with SAP RISE service and roles and responsibilities needed to split support across SAP, IT, and AMS provider.
Solid understanding of SAP S/4 HANA environments, including typical AMS support needs across modules.
Strong knowledge of ITIL framework, including Incident, Problem, Change, and Knowledge Management processes.
Exceptional communication and stakeholder management skills across business, technical, and vendor teams.
Comfortable working at both strategic and tactical levels – able to lead planning while also executing deliverables.
Experience working closely with Cutover/Deploy teams and participating in transition-to-support phases of ERP projects.

Börkrav

Övriga krav

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Personliga egenskaper

Excellent leadership, communication, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Self-starter with a “get-it-done” attitude who can work independently and in teams
Strong analytical, communication, and project management skills
Excellent collaboration skills with ability to lead effective group sessions both in person and remotely
Strong written and spoken language skills in English
Attention to Detail and Process-Oriented mindset
Comfortable navigating ambiguity in a fast-paced, global project environment.

Övrig information

The assignment might be extended.

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