Service Management specialist – Project coordinator/assistent – Urgent!

Övergripande uppdragsbeskrivning

• Process Mapping: Assessing and documenting current workflows.
• Data Gathering and Presentation: Collecting relevant data and presenting findings.
• Cost Overview: Developing a financial analysis of the current and proposed setups.
• Risk Matrix: Conducting workshops and analyses with stakeholders to identify and evaluate risks.
• Stakeholder Analysis: Identifying and understanding key stakeholders and their influence.
• External Benchmarking: Comparing against industry standards and best practices. (The person we are looking for should also have the ability to structure this in Excel for market comparability)
• Business Case Development: Crafting one or more business cases for decision-making.
• Competence GAP Analysis: Identifying required skills and current gaps.
• Communication Plan: Establishing a framework for effective project communication.
• Feedback Gathering: Ensuring stakeholder input and engagement.

• Driving organizational “buy-in” and securing stakeholder support.
• Managing complex political landscapes.
• Facilitating transformation and change management processes.

Skallkrav

Experience in Service Management: Demonstrated expertise in managing service-related projects and processes. (Fill in comments and highlight in CV)
Documented experience in Project Management or Project coordination/assistent
Strong Communication Skills: The role requires significant interaction with key stakeholders, including executives, and navigating a politically complex environment.
Transformation Management: Proven ability to lead organizational change and secure cross-functional alignment.
Analytical and Strategic Thinking: Proven capable of conducting in-depth situational analyses and developing actionable business cases.
Strong proficiency in Excel, including calculations and statistics, is advantageous.

Börkrav

ITIL certification is a plus
Finnish speaking

Övriga krav

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Personliga egenskaper

Self-driven
Strong communicative skills
Great interpersonal skills
Results-oriented

Övrig information