| Roll | Säljstöd |
| Kompetensområde | Försäljning, inköp, marknadsföring |
| Startdatum | 2023-04-03 |
| Slutdatum | 2023-12-31 |
| Omfattning | 100% |
| Ort | Landskrona |
| Land | Sweden |
| Sista svarsdatum | 2023-03-24 (Offerter kommer att behandlas löpande) |
| Kontaktperson | Anette Svensson (hitachi@keyman.se | 073-091 19 23) |
| Referensnummer | #9099 |
Övergripande uppdragsbeskrivning
Description:
Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After- Sales Service and/or Spare Parts teams.
(qualification level 2)
Under general guidance of supervisor or more experienced Customer Support Specialist.
• 2-6 years of work experience within the relevant field and a bachelor or master’s degree, or
• Another technical degree with 10-15 years of work experience within relevant field.
• Working command of the English language.
Additional Hiring Information for Supplier:
Role description
- Teknik support – Technical support
- Reservdelsofferter – Spare part quotations
- Reservdelsorder – Spare part orders
- Garantiregistrering – Warranty handling
- Uppdatering av Prislistor – Updating of annual Spare part price list
- Ny kundsregistrering – New customer registration
- SAP, Excel, Word, Outlook SAP, Excel, word, Outlook
- Tullkoder, frakter, logistikfrågor – Custom codes, freights, logistic questions
- Certiata – Certificate of origin handling
- Glad, positiv och kompetent – Happy, positiv and competent
- Del av ett snabbt växande företag – Be part of a fast growing company
Hjälper kunder med reservdelar, garantihantering och teknisk support.
Sales and customer support for water cooling systems worldwide, within electrifying processes.
Helps customers with spare parts, warranty handling and technical support.
Interview – via Teams or on site Landskrona Faktorigatan 6 Landskrona 16123, Skåne Län, Sweden.
Remote work – 1 day per week. 4 days on site.
Extension after period – Yes, depends on projects, business, performance etc.
English speaking – mandatory. Swedish speaking would be a plus.
PLEASE NOTE: This is a price pressured assignment.
Skallkrav
IMPORTANT Carefully read the full description of the role, requirements and specific qualifications wanted, areas of responsibility, background requested and additional employment information for the supplier to ensure that your set of competencies matches the role.
Fluency in both written and spoken English is mandatory.
IMPORTANT Confirm that your offered price is a gross price according to the information below. From this price, tenure discount and 4.23% will be deducted.
Provide consultant’s Date of Birth in the following format: YYYY – MM – DD.
Börkrav
The consultant is located in Sweden.
Swedish speaking would be a plus.
Övriga krav
Attach only ENGLISH CV in Word format under the Documents tab. PLEASE REMOVE company logos and photos. The CV is an important part of the evaluation of the consultant. It must clearly show that the consultant has the competence and experience required for the current assignment.
Offer for this assignment must be sent via KeySourcingTool. Replies via email will receive limited feedback.
Please describe briefly in “Comments” for the various requirements how the consultant meets these.
Personliga egenskaper
Övrig information
PLEASE NOTE: From the offered hourly rate, the contractual fee of 4.23% will be deducted. For longer assignments, the tenure discount will also be deducted from the hourly fee.
Rules for tenure discount (see also enclosed “Terms for consulting assignments at Hitachi Energy Sweden AB via KeyMan, Rev. A 2023-02-27”):
6 months assignment: -1%
9 months assignment: -2%
12 months assignment: -4%
If we end up in a contract the consultant must undergo a drug test before the assignment can start. The consultant then also must have a certificate for SSG-Entré and sign a NDA.
Some remote work WITHIN SWEDEN is possible 1 day per week. 4 days on site.
For further details and conditions, see the attached documents.
Att offerera på detta uppdrag
OFFERERA PÅ DETTA UPPDRAG VIA KEYSOURCINGTOOL (Prioriterad)
Mailofferter ska innehålla följande information
- Konsultens CV bifogat (helst i Wordformat)
- En kortfattad summering (ska beskriva konsultens kompetens jämfört med uppdragets krav och behov)
- Konsultens timarvode (SEK exkl moms)
- Konsultens tillgänglighet (Startdatum och omfattning)
- Bekräftelse på att ni accepterar, GDPR och “KeyMans allmänna villkor”
OFFERERA PÅ DETTA UPPDRAG VIA E-POST
OBS! Begränsad återkoppling erhålls för offerter som kommer via e-post.
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