Project coordinator/assistent – Urgent!

februari 3, 2025

Roll	Projektkoordinator
Kompetensområde	Data/IT
Startdatum	2025-02-10
Slutdatum	2025-06-30
Omfattning	100%
Ort	Stockholm
Land	Sweden
Sista svarsdatum	2025-02-05 (Offerter kommer att behandlas löpande)
Kontaktperson	Edwin Landgraff (edwin.landgraff@keyman.se \| +46 76 765 40 46)
Referensnummer	#12777

Övergripande uppdragsbeskrivning

(This request replaces former request ’Service Management specialist – Project coordinator/assistent’)

To our customer we are seeking a Project coordinator/assistent (level 3) with experience from the service management area to join the customers Service Management Office (SMO) team.
This role will assist the project management and begins with a pre-study phase lasting approximately four months, aimed at preparing the groundwork for a long-term initiative to establish a unified service desk across the Nordics. Currently, separate service desk suppliers operate in each market.

Pre-Study Phase Objectives

The primary focus during this phase will be a comprehensive situational analysis, including the following key components:

Process Mapping: Assessing and documenting current workflows.
Data Gathering and Presentation: Collecting relevant data and presenting findings.
Cost Overview: Developing a financial analysis of the current and proposed setups.
Risk Matrix: Conducting workshops and analyses with stakeholders to identify and evaluate risks.
Stakeholder Analysis: Identifying and understanding key stakeholders and their influence.
External Benchmarking: Comparing against industry standards and best practices. (The person we are looking for should also have the ability to structure this in Excel for market comparability)
Business Case Development: Crafting one or more business cases for decision-making.
Competence GAP Analysis: Identifying required skills and current gaps.
Communication Plan: Establishing a framework for effective project communication.
Feedback Gathering: Ensuring stakeholder input and engagement.

Implementation Phase (Future Focus)

Should the project proceed to implementation, the emphasis will shift to organizational alignment and transformation management.

Skallkrav

Documented experience in Service Management specifically service-related projects and processes (ITSM related areas such as Problem, Incident, CM, Service desk)
Documented experience as a Project coordinator/assistent
Communication Skills: The role requires significant interaction with key stakeholders, including executives, and navigating a politically complex environment.
Experience in requirements analysis
Strong proficiency in Excel, including calculations and statistics

Börkrav

ITIL certification is a plus

Övriga krav

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Personliga egenskaper

Self-driven
Strong communicative skills
Great interpersonal skills
Results-oriented

Övrig information

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Kompetensområden

Kompetensområde

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