Service Management Senior Project Manager

december 6, 2024
Roll IT Projektledare
Kompetensområde Data/IT
Startdatum 2025-01-14
Slutdatum 2025-05-15
Omfattning 100%
Ort Stockholm
Land Sweden
Sista svarsdatum 2024-12-13 (Offerter kommer att behandlas löpande)
Kontaktperson Edwin Landgraff (edwin.landgraff@keyman.se | +46 76 765 40 46)
Referensnummer #12505
Övergripande uppdragsbeskrivning

Service Management Project Manager (SMO Team)
To our customer we are seeking a skilled Project Manager with strong experience in service management to join the customers Service Management Office (SMO) team. This role begins with a pre-study phase lasting approximately four months, aimed at preparing the groundwork for a long-term initiative to establish a unified service desk across the Nordics. Currently, separate service desk suppliers operate in each market.

Pre-Study Phase Objectives
The primary focus during this phase will be a comprehensive situational analysis, including the following key components:
  • Process Mapping: Assessing and documenting current workflows.
  • Data Gathering and Presentation: Collecting relevant data and presenting findings.
  • Cost Overview: Developing a financial analysis of the current and proposed setups.
  • Risk Matrix: Conducting workshops and analyses with stakeholders to identify and evaluate risks.
  • Stakeholder Analysis: Identifying and understanding key stakeholders and their influence.
  • External Benchmarking: Comparing against industry standards and best practices.
  • Business Case Development: Crafting one or more business cases for decision-making.
  • Competence GAP Analysis: Identifying required skills and current gaps.
  • Communication Plan: Establishing a framework for effective project communication.
  • Feedback Gathering: Ensuring stakeholder input and engagement.
Implementation Phase (Future Focus)
Should the project proceed to implementation, the emphasis will shift to organizational alignment and transformation management, including:
  • Driving organizational “buy-in” and securing stakeholder support.
  • Managing complex political landscapes.
  • Facilitating transformation and change management processes.
If you have the experience, skills, and drive to lead a strategic initiative with significant organizational impact you are welcome to send in your application.

UPDATE: Very beneficial if the consultant is finnish speaking, please highlight this in your tender application.  

Skallkrav

Experience in Service Management: Demonstrated expertise in managing service-related projects and processes preferably projects similar to the assignment as described.
Strong Communication Skills: The role requires significant interaction with key stakeholders, including executives, and navigating a politically complex environment.
Transformation Management: Proven ability to lead organizational change and secure cross-functional alignment.
Analytical and Strategic Thinking: Proven capable of conducting in-depth situational analyses and developing actionable business cases.
ITIL certification v.3 or V.4 (mandatory)
Strong Project management experience (documented certification)

Börkrav

Övriga krav

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Personliga egenskaper

Self-driven
Expert communicative skills
Great interpersonal skills
Results-oriented

Övrig information

 


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